AccessAbility Services changes name to Disability Services

Photo by Tzav Harrel ’24.
Disability Services’ office is in Mary Lyon Hall.

By Arianna Peña ’25

Staff Writer

Content warning: This article mentions ableism.

What is the best way to serve and affirm disabled students on campus? This question has been posed by students, fellows and staff at the newly-named Disability Services office, some of whom hope that this name change alters the perspective of students across campus regarding the use of the word disability.

 On Sept. 1, 2022, the Disability Services team sent an email to students across campus with updates regarding office and staff email communication, staffing, drop-in hours, making appointments, note-taking and accommodations for the upcoming 2022-2023 school year. The first part of the email announced the recent name change of the office from AccessAbility Services to Disability Services. 

In the email, team members C. Ross, Emily Dean and Zemora Tevah addressed that “over the years, the office staff, students, staff and faculty raised questions about the office’s previous name, AccessAbility Services.” They continued by explaining that in Spring 2022, the office staff partnered with Dean of the College and Vice President for Student Success Amber Douglas and “engaged in conversations with students and campus partners about alternative names that reflected the work of the office and communicated [its] commitment to support students with disabilities on campus.”

As described on their website, “Disability Services works with students to provide reasonable accommodations for those that have documented disability, and/or disability-related needs.”

While the Disability Services office provides accommodations, assistive technology and support to students with documented disabilities or disability-related needs, as stated on their website, it also works to provide those who need accommodations for religious purposes.

Earl Wren ’24, a Disability Services fellow for the 2021-2022 and 2022-2023 school years, was part of the name change process that began last year. “The name change was proposed by the 2021-2022 disability fellows and I believe I was actually the first fellow to mention it. We were able to fit the name change in at the second semester I believe, and focus groups were held in the same semester open to all students registered with the office … to express student opinions on what the new name should be,” Wren said.

Karis Knoll ’25 attended these focus groups. As someone who has used Disability Services since their first semester, they were very interested in the name change process. “We talked through why ‘AccessAbility’ as a phrase wasn’t a good phrase, because it insinuates … that a student who uses ‘AccessAbility’ services needed to access ability, that there was something inherently inferior about the student that they needed help accessing something,” Knoll said.

“They — wider society, not just MHC — are trying to say that disabled people can do just as much as non-disabled people, which [is] a statement that, on a surface level, sounds progressive but when you dig deep, it is rooted in ableism and disability erasure,” Wren said.

Knoll and Wren, who both identify as disabled, agree that ‘disabled’ should not be viewed as a bad word. “My many debilitating disabilities do limit what activities I can do and what kind of life I can live in, and that’s okay. Some people believe admitting disability equals admitting the disabled person is lesser, but that is not true — it only reflects the person and society’s attitude towards disability, not the inherent worth of the disabled person,” Wren said.

While some students have mentioned that the change in name may further isolate students who are disabled from students who are not, Grace MacIntyre ’25, a fellow for Disability Services, added that “words and phrases like ‘AccessAbility,’ ‘differently abled,’ ‘special,’ etc. further reinforce in people’s minds that disability is a bad word that should be avoided and, by extension, disabled people too. This is primarily for the comfort of abled people, who don’t want to actively interact with the complexity of disability,” MacIntyre said.

Wren and MacIntyre also explained that while the change to Disability Services reflects how the office staff seek to affirm disabled students, it was also changed for clarity and ease. Students seeking accommodations or support from the Disability Services will now have an easier time searching for the offices as the purposeful misspelling of “AccessAbility” often made it harder to find the office online, a sentiment shared by Wren, Knoll and MacIntyre. Wren added that when they were a newly accepted Mount Holyoke student, the title “AccessAbility Services” made them nervous and hesitant to reach out.

“I personally feel like Disability Services correctly communicates what the actual services are and helps students know where to go to get their disability needs met,” Knoll said.

Overall, Wren, Knoll and MacIntyre are happy with the name change, citing that they hope it sparks conversation among nondisabled students and the Mount Holyoke community at large about why disabled is not a negative word. MacIntyre adds that they “hope with this name change, disabled students feel more supported and understood and nondisabled students will start to learn more about the Disability Justice Movement.”

For any student who may feel like they need the services provided, Disability Services can currently be reached by email at disability-services@mtholyoke.edu or in their office on the third floor of Mary Lyon Hall, which their website states is wheelchair accessible through the entrance on the ground floor. Open hours are Tuesday, Thursday and Friday from 1-2 p.m. while the College is in session.

Isaac Fitzgerald speaks at the Odyssey Bookshop

Photo by Norah Tafuri ’25.
Isaac Fitzgerald and Jarrett Krosoczka steal bites of fluff sandwiches and sips of Capri Sun between bouts of booming laughter at the Odyssey event.

Rebecca Gagnon ’23 & Norah Tafuri ’25

Staff Writers

Content warning: This article mentions addiction.

Fluffernutters, tales of childhood trauma, prodigies in ivory towers, deep belly laughter and a Carvel ice cream cake are items that seemingly have nothing in common — except for the fact that they were all staples in a reading event with two well-established authors. 

On Sept. 14, 2022, the Odyssey Bookshop doors in the Village Commons opened at 6:30 p.m., and staff of the small bookstore shuffled to make preparations for the audience that would soon pour inside. Quiet loomed over the crowd as people began to gravitate to their seats; a few attendees shifted awkwardly amid the gathering anticipation of the reading. However, as Isaac Fitzgerald and Jarrett J. Krosoczka took their chairs against a backdrop of colorful cookbooks and calendars, the humor and knowing familiarity of their conversation eased the crowd into collective comfort as they began to discuss Fitzgerald’s newly premiered memoir-in-essays, “Dirtbag, Massachusetts: A Confessional.” Krosoczka, illustrator and author of the graphic novel “Hey, Kiddo: How I Lost My Mother, Found My Father and Dealt with Family Addiction,” a recollection of his unconventional upbringing, proclaimed, “Welcome to the annual meeting of fucked-up childhoods in Massachusettes that have been put to the page.” 

To get himself and Fitzgerald in the headspace of their childhoods, Krosoczka revealed an all-too-big tub of marshmallow fluff and Wonder Bread to make the traditional sandwich of Massachusetts, a fluffernutter, with the sweet addition of Capri Suns to wash it down. As the two authors scooped the syrupy gobs of fluff with flimsy plastic knives, they began a rapid-fire exchange of biting remembrances from their respective upbringings. 

Fitzgerald and Krosoczka’s recollections are ones that would be an all-too-familiar story for some children raised in New England: one of drug use, broken homes and proud, working class bloodlines. These topics framed the conversation for the evening and acted as a bridge that marked their journeys toward self-reflection and healing through the process of writing as they introduced Fitzgerald’s new book. 

Fitzgerald explained that he originally wanted his story to be titled “Asshole, Massachusetts.” “[But] you can’t call a book ‘Asshole Massachusetts,’” he said. “Therefore, the title changed to “Dirtbag, Massachusetts: A Confessional” and became the story of his childhood that he never thought he would write. 

As described by Bloomsbury Publishing, “[Fitzgerald’s] been an altar boy, a bartender, a fat kid, a smuggler, a biker, a prince of New England. But before all that, he was a bomb that exploded his parents’ lives ― or so he was told. In ‘Dirtbag, Massachusetts,’ Fitzgerald, with warmth and humor, recounts his ongoing search for forgiveness, a more far-reaching vision of masculinity and a more expansive definition of family and self. … From growing up in a Boston homeless shelter to bartending in San Francisco, from smuggling medical supplies into Burma to his lifelong struggle to make peace with his body, Fitzgerald strives to take control of his own story.” Instead of allowing his all consuming emotions of anger and isolation to guide his life, Fitzgerald strived to accept himself and allow for self-love and for him to show kindness to others as well.

With this book being an ode to his childhood, Fitzgerald admitted that the original intended audience for his story was a younger version of himself. “[‘Dirtbag: Massachusetts’ is] not out in softcover yet, but I picture a younger version of myself — 12, 13, 14 — running around in the woods or maybe hanging out at the benches downtown around all those abandoned buildings that made up Main Street at the time with that softcover stuffed in my back pocket,” Fitzgerald described. “I love the idea of a young kid … [reading the book], especially … a cis straight white male, somebody that might need to hear this to understand that they don’t have to be a certain kind of way.” 

“I love the idea of a young kid … [reading the book], especially … a cis straight white male, somebody that might need to hear this to understand that they don’t have to be a certain kind of way.”

— Isaac Fitzgerald

Fitzgerald continued to describe his experiences entering boarding school on a scholarship with a chip on his shoulder from the previous defining experiences of his life. It caused tension between himself and the other students — students he assumed were wealthier, more content and less harmed from childhood trauma that kids like him had endured in their earlier years. “Who are these rich kids?” Fitzgerald wondered. Over time, however, he realized that this was not the case for everybody he interacted with.

“As I met these other students, my horizons started to broaden and that’s something that I’m a big believer in too. The more people you meet, the more people you talk to, the more you open yourself up into the world, the more you’re gonna not just figure out about the world, but you’re gonna figure out things about yourself,” Fitzgerald stated. “You’re going to be able to keep parts of your identity that are helpful [and] that still ring true to you but put down some of those things that don’t help you … [but] are actually a burden to you.” 

Through this realization, he was able to understand the intersectionality of his identity and the identities of others, allowing him to build deeper relationships. The maintenance and creation of meaningful ties has become a fundamental element in his way of engaging with the world. 

“It seems like such a basic concept,” Fitzgerald commented. “But you’re gonna get out of the community what you put into it … [by] being vulnerable, sharing yourself [and] opening up to others so that they feel comfortable opening up to you.” 

Fitzgerald continued to explain that community is a mutual exchange, and it takes strength to maintain. It is the persistent work of sharing oneself with others, and working to be an unrelenting ally for those who are generous enough to share themselves in return. As they described during the reading, both Fitzgerald and Krosoczka have found various communities and deeply feel that community can be found anywhere, including in an Odyssey Bookshop event.

Robin Glossner, the event and marketing coordinator for the Odyssey, stated that bringing readings such as these to the community is one of the best parts of her job. “[It’s nights like] Wednesday night when it’s really magic and, we’ve had a few of those where the author is excited to be here, the people, there’s enough people in the audience that are really engaged in having a conversation with this author. … It’s connecting authors and readers. I think [that’s] the most exciting thing a bookstore can do,” Glossner said.

Glossner continued explaining that this sense of community and magic should be felt by all, including Mount Holyoke students, stating that it might add something valuable to the college experience. She added that it would allow students the opportunity to experience things that they might not have otherwise.

This was echoed by Zosia Kessel ’25, a prospective English major who attended the event. She had never been to a reading before, and suggested that “[Mount Holyoke students] … definitely go.” She admitted, “I didn’t know anything about [Fitzgerald and Krosoczka] beforehand, but I’m so glad that I went.” 

Kessel continued to describe the overwhelming feeling of warmth and bittersweet joy in the store that evening. She remarked, “[Fitzgerald and Krosoczka] were very funny and that was … felt throughout the crowd. They were very interactive. Even though it was just the two of them talking it really felt like everybody [was] very comfortable with them and they made you feel like you [were] a part of their conversation.”

Fitzgerald has felt throughout his life that events like these can create a type of magic that can be felt throughout the community, especially for readers. “On paper, growing up in an unhoused situation would probably look pretty bad for a kid but … my parents loved books, they love literature and so … even as my life felt very small — especially in some of those early years after we moved to North Central Massachusetts — because of books, I had these escape hatches,” Fitzgerald said. “I was able to understand different things about the world and about different people’s experiences. … It sounds cliche, and it’s cheesy but it’s just so true, I really believe reading is a special kind of magic and it’s something that I think is so important.”

Even though Fitzgerald has an immense and intimate relationship to literature, in his early 20s he was extremely hesitant to publish his own work — or even put pen to paper. “I thought writing was a gift from God,” Fitzgerald commented. “I thought you either had it or you didn’t. I thought that the people who knew how to write sat in ivory towers, they typed beautiful manuscripts, they didn’t take a single edit, they sent it to New York, they got a cover on it and [then] they had a million dollars. None of that is true.” 

For some child prodigies, this may be the case. However, for the majority of people, writing is a process that demands practice and encouragement. Fitzgerald’s advice: Drink the pages, let your pen fly, and read a wide variety of books, be it fantasy or feminist theory. “Read, write and [understand that] there’s no right way to do it. That’d be my advice.”